Client Assistance Program

What is CAP?

CAP is a Client Assistance Program set up by the federal government to help people like you. The CAP Counselor acts as an ombudsman for any program funded under the Rehabilitation Act of 1973. In other words, your CAP counselor will review your concerns, mediate/advocate for you for a service, or a change in institutional policy, and will refer those concerns which are beyond the CAPís scope to appropriate resource.

What can CAP do for me?

Your Client Assistance Program counselor can: -inform you about all available programs funded under the Rehabilitation Act and your rights and responsibilities in working with those programs -answer your questions and explain the policy and procedures for each agency 

-mediate/advocate for you when: -you and your counselor cannot agree on the services you should receive -you have agreed upon services, but they are not being provided to your satisfaction -you have applied for services and have been told you are ineligible for a reason with which you do not agree -your case was closed before your goal was reached. -assist you in taking the administrative and legal steps available to protect you rights -work towards improving the service delivery system -inform you of your rights under Title I of the ADA

How do I qualify? CAP can provide information about services to anyone. If you have applied for services from any of the following programs CAP can assist you: -Division of Vocational Rehabilitation -Independent Living Centers -Alaska Native Voc Rehab Programs -Other programs receiving funding under the Rehabilitation Act of 1973 

Is there a fee? No, there is not fee for this service. We just want to help!

Will my counselor be notified if I contact CAP? No, The services provided by CAP are completely confidential. We will talk to your counselor only with your permission. 

Sounds good, who do I call? Contact your nearest CAP office (listed below) or call toll free to 1-800-478-0047 as soon as possible when you have a problem that you cannot resolve. There are time limits that must be met in appealing certain agency actions. CAP can help you only if you tell us your problem in time to meet those deadlines.

The Alaska Client Assistance Program is operated by ASIST, Inc under a contract with the State of Alaska. It is our policy to not discriminate on the basis of sex, handicap, race, color, national origin, or age in admission and access to, treatment or employment in its programs or activities. Questions or complaints may be directed to: Ms. Pam Stratton, 2900 Boniface Pkwy., Suite 100, Anchorage, AK 99504; 333-2211 or 800-478-0047.

Regional Office

Bethel PO Box 1321 Bethel, Alaska 99559 907- 543-3805 888-543-3805

Juneau PO Box 32526, Juneau, Alaska 99803-2526 907- 790-3616 800-966-0047

Fairbanks PO Box 70223 Fairbanks, Alaska 99707 907-457-4576 800-498-2960